RETURNS AND CANCELLATION POLICY
- Returns request will be entertained within 48 hours of goods delivery. Only, in the case of manufacturing defects, replacement requests up to a period of 5 days will be entertained.
- Buyer can't return the full package due to quality issue as they can order a sample product to check the same.
- In case of a return request, where the buyer is not satisfied with the product quality,the goods can't be returned back to Sukkhi by the buyer.
- In case of missing products, customer has to inform us within 24 hours from the date of delivery. For missing items, Sukkhi will send replacement with the next order.
- In case of manufacturing defects, goods can be replaced if request is placed within 5 days from the date of delivery. For defects, Sukkhi will send replacement with the next order. Only in case goods are not available for replacement, a credit note will be issued which can be used against the next order.
- If customer denies to accept the shipment, after the order has been shipped or is about to be delivered, then Sukkhi is not responsible for any kind of refund or replacement.
- Returns made for unnecessary reasons will affect member’s ratings. Delivery of the goods, ordered by a repeat Member, will depend on the sole discretion of Sukkhi based on the risk assessment or the past transaction history of the buyer.
- Buyer ratings and future supply to the buyer remains unaffected in case of returns arising because of the following reasons:
- Manufacturing defects or damaged goods
- Goods received are different from the product description on the website
- Customer can write at email@example.com to register their return request. Our customer representative will ask the customer to send a digital photograph of the goods to register their complaint. Our team will provide the customer with all the necessary help required with the return process.
- All refunds will be initiated in form of a Credit Note only. These can be adjusted against future orders on Sukkhi Wholesale Platform.
- In case, part(s) of shipment are returned: Cost of the item and tax levied on the returned item will be refunded.
- Under all cases, reverse shipments costs are borne by the customer.
- Items shipped in drop-shipment are not returnable / replaceable unless defective pieces; Returns for drop-shipment are accepted only at the sole discretion of Sukkhi. If returns are approved, the reverse logistics charges are to be borne by the Dropshipper.
- Items purchased Special Sale period are NON-RETURNABLE.
Sukkhi Wholesale is a B2B wholesale platform and meant for business buyers only. We do not prefer any end buyers to buy from our platform. All above mentioned facility like exchange / returns / refunds are strictly for business buyers only.
RETURN AN ITEM:
To return an item ordered:
Using Email: Customer can email us your return request on: firstname.lastname@example.org
Once a return request is received by Sukkhi; a customer service representative will share the return process over a call within 24-48 hours. They will also explain how to generate a return mailing label and prepare the return documentation, if required.
The Customer can send the goods from any other reliable courier that will deliver to the Sukkhi’s office on the Member (sender)'s expense.
RETURN PICK UP
We do not provide any return puck up. Customer is requested to arrange their own reliable courier partner for the same.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our accounts and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the payment has been charged for, the said amount will be reversed back in your bank account / credit card / debit card etc. In the event that a non-delivery occurs on account of a mistake by the customer, i.e. , wrong name or shipping address, any extra costs towards re-delivery shall be claimed from the member by Sukkhi. Any orders placed for delivery to non-serviceable areas for our Logistics partners will attract additional charges over and above those appearing in normal shipping and will be charged extra. Delivery will be attempted on the best effort basis.
- Any decision on returns of the product(s) sold by Sukkhi Wholesale platform is at the sole discretion of Sukkhi and the decision of Sukkhi shall be final and binding.
- Sukkhi reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.
- The terms of returns are governed by Sukkhi.